If your scarf arrives damaged or defective, please contact us within 7 days of delivery with:
A description of the issue.
Photos of the damage or defect.
We will arrange for a replacement or refund after reviewing the case.
Refund Process
1. Contact us at [email address] to request a return.
2. Ship the item back to us (return shipping costs are the customer's responsibility unless the item was damaged or defective).
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. If approved, your refund will be processed to your original payment method within 7-10 business days.
Exchanges
We offer exchanges for items of the same value if you prefer a different color or style. Exchanges are subject to product availability.
For questions or concerns, please reach out to our customer support team .
Refund Policy
At Sophia , we are committed to ensuring our customers are completely satisfied with their purchases. Please review our refund policy below:
Eligibility for Refunds
1. Timeframe: Refund requests must be initiated within 14 days of receiving your order.
2. Condition of Item: Items must be:
- Unworn and unused.
In their original condition with all tags and packaging intact.
3. Proof of Purchase: A receipt or order confirmation must be provided to process a refund.
Non-Refundable Items
Custom or personalized scarves.
Sale or clearance items (unless defective).
Defective or Damaged Items
